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Cisco Unified Contact Center Express 8.0

Cisco Unified Contact Center Express 8.0
English | 720x480 | XviD | 23.976fps 745kbps | Mp3 80kbps | 2.25GB
Genre: eLearning

Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 400 agents, Cisco Unified Contact Center Express is easy to deploy and use, highly secure, virtual, and highly available.

Topics Covered:

Install and Upgrade
UCCX 8.0 Overview
UCCX 8.0 Fresh Install
UCCX 8.0 HA-Fresh Install
UCCX 8.0 Linux to Linux L2 Upgrade
UCCX 8.0 Windows to Linux Upgrade
UCCX 8.0 Disaster Recovery System
UCCX 8.0 Virtualisation Support

Features and Functionality
UCCX 8.0 AppAdmin
UCCX 8.0 Licensing
CAD-Client Configuration
CAD-Configurable Answer Drop Feature
CAD-Independant Client Configuration
CAD-Integrated CDA
CAD-Phonebook Search Nonmodal Feature
Cisco Mobile Supervisor and Reporting
CSD MTX Citrix Feature Support
Editor Enhancements
HRC Enhancements and Troubleshooting
RT Lite-Direct Transfer Ax Line
RT Lite-Historical Report
RT Lite-Simple Join and Join-AX Line
RT Lite-Swap and Cancel Feature
RTPhone Support Overview
Security Improvements and Troubleshooting
WallBoard Support

Serviceability and Maintenability
Analysis Manager -Part 1
Analysis Manager -Part 2
CLI Support
Config Editor Tool
IP Address Change HA
IP Address-Hostname Change SA
Log Profile VoD-Part 1
Log Profile VoD-Part 2
PerformanceNBest Practices-Part 1
PerformanceNBest Practices-Part 2
Post Operation and Troubleshooting
RTMT-PerfMon Counters
RTMT-Performance Log Viewer
RTMT-Performance Monitoring
RTMT-Sys Log and Trace Settings
RTMT-Trace Collection-Part 1
RTMT-Trace Collection-Part 2
Serviceability-Alarms and Traces

Enhancements and Limitations
CAD-Client Configuration
CAD-Integrated CDA
Configurable Answer Drop Button
Independant Client Configuration Feature
Phone Book Search Nonmodal Feature

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Cisco Unified Contact Center Express 8.0

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Tags: Unified, Contact, Center, Express

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